These Terms of Service (“Terms”) govern your use of Unfiled (the “Service”), operated by Raemedy Limited (“we”, “us”, “our”), a company registered in England and Wales under company number 10285645, with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
By creating an account or using the Service you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, you must not use the Service. If you are entering into these Terms on behalf of a company or other entity, you confirm that you have authority to bind that entity, and “you” means that entity.
These Terms should be read together with our Privacy Policy and Cookie Policy, which form part of your agreement with us.
1. The Service
Unfiled is online software that helps UK solo traders, landlords and micro-companies organise their finances and prepare tax-related documents. Features include transaction import and categorisation, tax calculation, Making Tax Digital (MTD) VAT submission to HMRC, year-end accounts preparation, Corporation Tax (CT600) preparation and filing within the scope we publish, and a knowledge base of UK tax guides.
Some features are released progressively and may be available only to certain profile types, accounting periods or account types before being made generally available. We will tell you in the Service what is supported for your business, and we will explain any case we cannot support before you pay anything.
Unfiled is software. It is not a regulated tax adviser, accountant, auditor or solicitor, and it does not provide legal, tax, accounting or financial advice. Any figure, suggestion, category or explanation produced by the Service, including by our in-app assistant, is informational only. You remain responsible for the accuracy and completeness of anything you submit to HMRC, Companies House or any other body, and for obtaining professional advice where your circumstances require it.
2. Eligibility
- You must be at least 18 years old.
- You must be authorised to act on behalf of the business, sole trader or property business whose data you process in the Service — for example as a director, proprietor or duly authorised agent.
- For HMRC submissions you must hold valid Government Gateway credentials and the relevant tax registrations (for example VAT, MTD or Corporation Tax).
- For Companies House submissions you must hold valid Companies House authentication credentials for the company concerned.
- You must not use the Service if you are barred from doing so under any applicable sanctions, or if you have previously been removed from the Service by us.
3. Your account
You must provide accurate registration details and confirm your email address. You are responsible for keeping your login credentials confidential and for all activity that takes place under your account, including activity by anyone you allow to use it.
Tell us through our contact form immediately if you suspect unauthorised access. You may hold multiple business profiles under one account; each profile’s records are kept separate, and you are responsible for selecting the correct profile before preparing or submitting anything.
You may delete your account at any time from your account settings. Deletion is permanent and removes your data except where we must retain specific filing evidence under the retention rules described in our Privacy Policy.
4. Your responsibilities
Statutory responsibility for a business’s accounts and tax returns rests with the director, proprietor or authorised agent, not with a software provider. Using Unfiled does not transfer any of that responsibility to us. You are responsible for:
- Providing accurate, complete and up-to-date information and source records.
- Reviewing every figure, category and document carefully before filing anything with HMRC or Companies House, and correcting anything that is wrong.
- Confirming that the accounting period, company details and tax treatment used are correct for your business.
- Meeting all statutory filing and payment deadlines.
- Paying any tax, interest, penalties or surcharges due. The Service does not pay tax on your behalf.
- Keeping your own copies of records you are legally required to retain, normally for at least six years.
- Complying with all applicable UK laws when using the Service.
5. Filings are final once accepted
When you instruct the Service to transmit a return, the submission is made under your authority and is your filing, not ours. Once a submission has been accepted by HMRC or Companies House it cannot be recalled, edited or withdrawn through the Service.
Corrections must be made through the statutory amendment process operated by the relevant authority, and additional deadlines and conditions may apply. You should therefore treat the review and declaration step as final and check it carefully.
Where a submission result is unclear, we reconcile it against the authority’s records rather than resubmitting automatically, to avoid creating a duplicate filing.
6. Acceptable use
You agree not to:
- Use the Service for any unlawful, fraudulent or misleading purpose.
- File information on behalf of an entity you are not authorised to represent.
- Submit information you know or suspect to be false or incomplete.
- Reverse engineer, decompile or attempt to extract source code from the Service.
- Probe, scan or test the vulnerability of the Service, or attempt to bypass security, authentication or access controls.
- Upload malware, scrape data at scale, place unreasonable load on the Service, or interfere with other users’ access.
- Post unlawful, defamatory, abusive or misleading content in the public Questions section, or post another person’s personal or financial details there.
- Resell, sublicense or use the Service to build a competing product.
Content posted publicly is moderated. We may edit, hide or remove content that breaches these Terms, and we may restrict posting privileges for repeated breaches.
7. Fees and payment
Pricing for the Service is shown on our pricing page and in the Service before you are asked to pay. Some features may be offered free of charge during a launch, beta or promotional period; where that applies, it is stated clearly at the point of use.
- Fees are stated in pounds sterling and are payable in advance of the relevant filing.
- Payments are processed by our third-party payment provider. We do not receive or store your card details.
- A filing entitlement applies to the specific company and accounting period it was purchased for and is not transferable.
- We may change prices on at least 30 days’ notice. Where you have already paid for a period, the change takes effect at the start of your next billing period.
- Fees already paid are non-refundable once the filing has been transmitted, because the service has then been performed. If we are unable to support your filing, we will refund the fee for that filing.
Where you are a consumer, nothing in this section affects your statutory rights, including under the Consumer Rights Act 2015. By asking us to transmit a filing you request that performance begins immediately, and you acknowledge that any right to cancel a digital service ends once performance has been completed.
The ct600_launch_free_2026 pilot promotion is limited to the first 10 approved company-and-accounting-period waivers granted by 31 December 2026. An application is not a guarantee. Each waiver covers only Unfiled's CT600 filing fee for the named company and period; it does not cover Corporation Tax, interest, penalties, accountant fees or any other amount owed to HMRC or another party. A granted waiver remains valid for that company and period through its filing deadline unless revoked for fraud, material ineligibility or misuse. You must acknowledge the waiver terms before continuing to declaration.
8. HMRC, Companies House and third-party connections
The Service connects to HMRC and Companies House on your instructions to retrieve or submit information. Submissions are made under your credentials or authorisations and are your filings. Where you connect an account, you authorise us to access only the data needed to deliver the features you have asked for, and you can disconnect at any time.
Government services impose their own rules, maintenance windows and rate limits. We are not responsible for outages, delays, errors, rejections or penalties caused by HMRC, Companies House, your bank, your payment provider or any other third party, except to the extent required by law.
9. Availability and support
We aim to keep the Service available at all times, but we do not guarantee uninterrupted availability. We may carry out planned maintenance, and we will try to schedule it outside peak filing periods and give notice where practical.
Support is provided through the in-app help form for signed-in users and through our contact form for everyone else, during UK business hours. We aim to respond within two working days. Support covers use of the software; it is not tax or accounting advice.
10. Intellectual property
We retain all rights in the Service, including the software, design, knowledge base content, guides and brand. Nothing in these Terms transfers any of those rights to you. You are granted a limited, non-exclusive, non-transferable right to use the Service for your own business purposes while your account is active.
You retain all rights in the data and documents you input. You grant us a limited licence to host, process and display that data solely to provide, secure and improve the Service, as described in our Privacy Policy. Where you post content publicly in the Questions section, you grant us a non-exclusive licence to display and distribute that content as part of the Service.
11. Suspension and termination
You can stop using the Service at any time and delete your account from your settings, or through our contact form.
We may suspend or terminate your account if you breach these Terms, if we are required to by law, if payment fails, or if suspension is necessary to protect the security of the Service or other users. Where reasonable we will give you notice and an opportunity to export your data. On termination, your right to use the Service ends immediately, and retention of any remaining records follows our Privacy Policy.
12. Disclaimers
The Service is provided on an “as is” and “as available” basis. To the extent permitted by law, we exclude all implied warranties. We do not warrant that the Service will be uninterrupted or error-free, that defects will be corrected immediately, or that any calculation, suggestion or output is suitable for your specific circumstances.
Tax law changes, and figures depend entirely on the completeness and accuracy of the records you provide. You should obtain professional advice for material tax or accounting decisions, unusual transactions, or anything outside the scope we publish.
13. Liability
Nothing in these Terms limits any liability that cannot be limited under UK law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any statutory liability that cannot be excluded.
Subject to that, our total aggregate liability to you in connection with the Service in any 12-month period is limited to the greater of (a) the fees you paid us for the Service in that period, and (b) £100.
We are not liable for indirect or consequential loss, loss of profits, loss of business, loss of goodwill, loss of data, or for HMRC or Companies House penalties, interest or surcharges arising from inaccurate or incomplete information you provided, from missed deadlines, or from your failure to review a filing before submission.
If you are a consumer, you have legal rights in relation to services that are not carried out with reasonable care and skill, and nothing in these Terms affects those rights.
14. Changes to the Service or these Terms
We may update the Service and these Terms from time to time, for example to reflect new features, changes in tax law, or changes to what HMRC and Companies House require. Where changes are material we will notify you by email or in-app notice before they take effect. Continued use of the Service after that point constitutes acceptance of the updated Terms. If you do not accept them, you may close your account.
15. General
- Entire agreement — these Terms, with the Privacy Policy and Cookie Policy, form the whole agreement between us about the Service.
- Severability — if any provision is found unenforceable, the rest remains in force.
- No waiver — a delay in enforcing a right is not a waiver of it.
- Assignment — you may not transfer your rights under these Terms without our consent. We may transfer ours as part of a reorganisation or sale of the business.
- Third parties — no one other than you and us has any right to enforce these Terms.
- Events outside our control — we are not liable for failure to perform caused by events beyond our reasonable control, including government service outages.
16. Governing law
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with them, save that if you are a consumer you may also have rights to bring proceedings in the courts of the part of the UK where you live.
17. Contact
Questions about these Terms? Use our contact form or write to Raemedy Limited, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Registered in England and Wales, company number 10285645.